WARRANTY

💎 The Real Jewelry Company Warranty

At The Real Jewelry Company, we stand behind the quality of every piece we craft. Your satisfaction is not just our promise — it's our guarantee.

What's Covered:

✅ 1-Year Free Stone Replacement
If a stone falls out within the first 12 months of your purchase, we’ll replace it — on us.

✅ 1-Time Rhodium or Gold Vermeil Retreatment (Within 12 Months)
Your glow deserves to last. We offer one complimentary re-dip in rhodium or gold vermeil during your first year.

✅ Arrives Damaged? We’ll Replace It — Fast.
If your jewelry arrives damaged in any way, we will immediately replace it at no charge.

After 12 Months:

We’ve got your back long-term too. Standard repair services are available at fair, transparent rates — keeping your piece in prime condition for years to come.

⚠️ Please Note:

• Warranty applies only to original purchasers.

• Warranty does not cover lost or stolen items, normal wear and tear, or misuse.

🧾 To Start a Warranty Claim:

Email us at info@therealjewelrycompany.com with your:

• Order number

• Description of the issue

• Photo or video of the item

We aim to resolve all warranty requests within 3–5 business days.

From the grind to the glow — we’re with you every step of the way.