The Real Jewelry Company DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON other than for items damaged on delivery. However we do allow (1) exchange within 14 days of the purchase date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for an item of equal or greater value. Jewelry items can be exchanged for jewelry, and watches can be exchanged towards watches or jewelry. Jewelry cannot be exchanged towards a watch. If your order has not shipped you are subject to a 30% restocking fee due to our items being hand made as they are ordered. Please contact us by phone at (757) 354-2259 or by email at info@therealjewelrycompany.com and we will provide you with instructions on completing your exchange.
If you are sending an item back due to a manufacturer issue or for a ring sizing, you must first request an authorization number for your package. To obtain an authorization number contact us by phone at (757) 354-2259 or email at info@therealjewelrycompany.com. Ship your package via UPS, FEDEX or DHL ONLY. and insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. The Real Jewelry Company is not responsible for any loss or damage that occurs during shipping.
All items must be accompanied by the original sales receipt or order number. Please mail the package to the address provided in the instructions you receive from info@therealjewelrycompany.com and ensure that your name, address and return authorization number are clearly printed on the outside of the package.
The Real Jewelry Company will contact you upon receipt of the package. Our Quality Inspection team must confirm the returned jewelry has not been damaged, or suffered excessive wear and tear during the 14-day period. All items must arrive back to us in their original condition.