💎 The Real Jewelry Company — Frequently Asked Questions

No. Moissanite is its own unique gemstone, made of silicon carbide. It’s not a “fake” diamond — it’s a brilliant, fiery gem with exceptional clarity. Even lab-created diamonds are real, as they share identical chemical and physical properties with mined diamonds. Each gemstone has its own identity and value.

Yes. Moissanite often registers as a diamond on standard diamond testers because both gemstones conduct heat similarly. Professional jewelers use advanced tools to distinguish between them using electrical conductivity.

A lab-grown diamond is a real diamond created using technology that replicates the Earth's natural formation process. It’s composed of pure carbon and exhibits the same hardness, brilliance, and fire as a mined diamond.

They are 100% real. Lab-grown diamonds are identical in every measurable way to natural diamonds — chemically, physically, and optically. The only difference is where they form: one grows beneath the Earth; the other grows in a state-of-the-art lab.

Yes. Both are a 10 on the Mohs hardness scale, making them equally scratch-resistant and durable for lifelong wear.

Not at all. To the naked eye, they are visually identical. Even gemologists need specialized equipment to tell them apart. Both display the same fire, sparkle, and timeless beauty.

Yes. Lab-grown diamonds are ethically and sustainably created without mining, making them an environmentally responsible choice. Every diamond we use is conflict-free and certified for authenticity.

Yes. Every lab-grown diamond from The Real Jewelry Company is accompanied by a certificate from leading gemological laboratories such as GIA, IGI, or GCAL.

We exclusively use precious metals — including 925 Sterling Silver, Gold, Platinum, and Rhodium — chosen for their durability, luster, and purity. Our materials include:

• 925 Sterling Silver — Premium-grade silver used in Moissanite jewelry, often finished in 14K gold or rhodium for added brilliance and protection.
• Solid Gold (10K, 14K, 18K) — Used for our fine diamond and luxury Moissanite collections.
• Stuller Continuum Silver — A high-strength, tarnish-resistant silver alloy used for custom-made designs.
• Rhodium-Plated Finishes — Add a reflective, anti-tarnish layer for long-lasting shine and durability.

Every metal we use is sourced from reputable suppliers to ensure integrity, beauty, and sustainability in every piece.

All of our gemstones and diamonds are handset by skilled artisans using precision tools. This meticulous process ensures that every stone is perfectly aligned, secure, and placed to maximize light reflection and brilliance. We never use glued or mass-cast settings — each stone is set individually by hand under magnification, ensuring heirloom-quality craftsmanship that lasts for generations.

Every piece from The Real Jewelry Company is crafted by professional jewelers with decades of experience. From design to final polish, each step is guided by artistry and precision. Our process includes:

1. CAD Design — Your piece begins as a 3D rendering for perfect proportion and symmetry.
2. Wax or Mold Creation — Used to cast the exact metal form of your design.
3. Stone Setting — Each gemstone is individually handset using traditional jeweler’s tools.
4. Polishing & Finishing — Every surface is buffed, smoothed, and inspected under magnification before packaging.

The result is a jewelry piece that reflects both innovation and timeless craftsmanship — built to last, shine, and tell your story.

Jewelry is meant to last a lifetime with proper care. Here are our expert tips:

• Remove jewelry before showering, swimming, or applying lotions and perfumes.
• Wipe your jewelry with a soft microfiber cloth after each wear to remove oils and residue.
• Store pieces separately in a soft pouch or jewelry box to prevent scratches and tangling.
• For silver or gold pieces, avoid exposure to harsh chemicals or household cleaning agents.
• For Moissanite and Lab Diamonds, occasional gentle cleaning with warm water, mild soap, and a soft brush restores sparkle.

Professional cleaning once a year is also recommended to maintain brilliance and structural integrity.

While occasional contact with water won’t immediately damage your jewelry, consistent exposure to soaps, shampoos, and chemicals can dull shine or wear down plating over time. Always dry your pieces thoroughly and store them properly after contact with moisture.

Yes. The Real Jewelry Company offers professional cleaning, polishing, resizing, and stone tightening services for our customers. Email info@therealjewelrycompany.com to request maintenance or care assistance.

Because every piece is made to order, we do not accept returns or issue refunds except for items damaged upon delivery. Please double-check your ring size and customization details before purchase. If you’re unsure, our support team will assist you prior to checkout.

Processing typically takes 2–3 weeks depending on the piece. Custom or complex designs may take longer. If you need a rush order, please contact us — we’ll always do our best to accommodate special occasions or proposal timelines.

Our 5-step process ensures precision and personalization:

1. Initial Consultation ($150) — Discuss your design and receive a 3D CAD rendering.
2. Design Proposal & Sketch — Approve your concept and request revisions if needed.
3. Material Selection — Choose your preferred metals, gemstones, and finishes.
4. Handcrafted Creation — Our master jewelers bring your design to life using traditional techniques and modern precision.
5. Final Review & Delivery — You approve your finished piece before it’s carefully packaged and shipped to you.

Your consultation fee is applied toward your final purchase. Each custom design is unique — just like the story behind it.

FAQ stands for “Frequently Asked Questions.” It’s designed to give you immediate answers and confidence in your purchase decisions.

They save time, build trust, and reflect our transparency. Clear answers help you shop confidently and connect deeply with our brand values.