The Real Jewelry Company

Custom Moissanite Watch

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Please read the service agreement below after speaking with our team. Once your customization has been approved you will be sent here to complete your purchase or acknowledge this agreement. 



**This Custom Watch Service Agreement ("Agreement") is entered into by and between The Real Jewelry Company ("Company"), a black-owned, veteran-owned business specializing in fine and demi-fine jewelry, and the paying client ("Client").**

**1. Customization Service:**
The Company agrees to provide a watch customization service to the Client. This service entails customizing a watch as per the specifications provided by the Client. The Client understands that they are not purchasing a watch from any specific brand but are engaging the Company for a service to customize a watch.

**2. No Brand Affiliation:**
The Client acknowledges that the customized watch is not affiliated with, endorsed by, or related to any watch brand manufacturer. The Company is solely responsible for the customization of the watch.

**3. No Liability:**
The Company shall not be liable for any claims, damages, or liabilities arising from the customization service. The Client agrees to hold the Company harmless from any claims related to the customization service.

**4. No Refunds:**
Due to the bespoke nature of the service, the Company does not offer refunds for the customized watches. All sales are final once the Client has agreed to the customization specifications.

**5. Warranty:**
The Company offers a 12-month warranty period for the customized watch, covering any service defects. This warranty does not cover damages caused by the Client or wear and tear.

**6. Client Responsibilities:**
The Client agrees to provide accurate specifications for the customization and to communicate promptly with the Company regarding any concerns or changes required.

**7. Agreement Term:**
This Agreement shall be effective upon the Client's signature and shall remain in effect until the completion of the customization service and the expiration of the warranty period.

**Client Acknowledgement:**
By completing the purchase the Client acknowledges that they have read, understood, and agreed to the terms and conditions of this Agreement.

925 silver, also known as sterling silver, is a beautiful and durable material that's a popular choice for jewelry. However, it's prone to tarnishing if not properly cared for. To keep your 925 silver pieces in pristine condition, it's crucial to regularly clean them using a gentle, non-abrasive cloth, or a special silver cleaner. Avoid exposing your silver to harsh chemicals like chlorine, bleach, or ammonia, as these can cause lasting damage. It's also advisable to remove your silver jewelry before engaging in activities that may cause it to come into contact with sweat or other corrosive substances, such as exercising, swimming, or cleaning.

Gold and diamond jewelry are renowned for their lasting beauty and timeless appeal, but they still require proper care to maintain their luster and brilliance. For daily cleaning, use a soft, lint-free cloth to gently wipe away any oils or residues. If your gold and diamond piece requires a deeper clean, immerse it in a solution of warm water and a few drops of mild dish soap. Gently scrub with a soft-bristle toothbrush, paying special attention to any crevices where dirt may accumulate. Always avoid using harsh or abrasive cleaners, as well as exposing your jewelry to chemicals like chlorine, as these can tarnish the gold and dull the diamond's sparkle.

Storing your 925 silver or gold and diamond jewelry correctly is equally important for preserving its beauty. Always store each piece separately to prevent scratches or other damage; soft cloth pouches or individual compartments in a jewelry box are ideal. Also, consider keeping your 925 silver or gold and diamond pieces away from extreme temperatures and humidity, which can adversely affect their appearance. Special anti-tarnish strips or cloths can also be used to maintain the luster of the jewelry piece. Remember, taking a few moments to care for your jewelry will not only prolong its beauty but will also add to its lifespan, allowing it to be cherished for generations to come.

Handcrafting jewelry is an art form that marries skilled craftsmanship with intimate attention to detail, ensuring that each piece is not merely an accessory but a unique work of art. Unlike mass-produced items, handcrafted jewelry passes through the hands of artisans who meticulously sculpt, set, and polish the materials, often using age-old techniques that have been passed down through generations. This high level of care and dedication ensures that the finished product will not only be aesthetically pleasing but will also possess a soul and character that mass-produced items simply cannot replicate. As such, patience is more than just a virtue when waiting for your handcrafted piece—it's a small investment into a lifetime of value, sentiment, and a testament to artisan skill. The wait time is not just a delay; it's an assurance of quality, individuality, and timeless beauty that will be well worth the wait.

Quality takes time, and we believe you'll find the wait is well worth it. Each piece of jewelry you purchase from The Real Jewelry Company is meticulously handcrafted by our skilled artisans, a process that imbues every item with a unique character and high level of craftsmanship. Because of this careful, individualized process, please allow for some lead time before your item is ready for shipment. Rest assured, once your piece is completed, it will be sent to you via priority shipping to ensure swift and secure delivery. Tracking information will be promptly sent to your registered email address, allowing you to follow your package until it reaches your doorstep. We value your trust and strive to exceed your expectations at every step of your purchasing journey.

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