Terms of service
TERMS OF SERVICE
OVERVIEW This website is operated by The Real Jewelry Company. Throughout the site, the terms “we”, “us”, and “our” refer to The Real Jewelry Company. The Real Jewelry Company offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - CUSTOM ORDERS AND RETURN POLICY Due to the bespoke nature of our jewelry, all custom-made items, including made-to-order designs, are final sale. No refunds, exchanges, or returns will be permitted for these items. The only exception is for diamond earrings, which may be returned or exchanged within 7 days of receipt, provided they are unworn and in original condition.
Custom orders require clear communication regarding design specifications. Once the design and details are confirmed, changes may incur additional charges or be denied based on production status.
Please note that we are not responsible for customer-provided design inaccuracies, including but not limited to incorrect ring sizes or engraving details. It is the customer’s responsibility to ensure accuracy before confirming the order.
SECTION 3 - PRICING AND PAYMENT TERMS Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time. All prices are listed in U.S. dollars unless otherwise indicated.
Custom orders may require a non-refundable deposit before production begins. Full payment is due prior to shipment or delivery. We accept major credit cards, Zelle, and other payment methods indicated at checkout.
If a payment is declined or a chargeback occurs, we reserve the right to cancel the order.
SECTION 4 - SHIPPING, DELIVERY, AND RISK OF LOSS We ship custom orders using insured carriers to ensure safe delivery. All shipping costs will be calculated at checkout and are non-refundable. Risk of loss and title for your purchased items pass to you upon delivery to the carrier. Delivery dates are estimates and may vary based on production schedules and shipping carrier delays.
SECTION 5 - INTELLECTUAL PROPERTY RIGHTS All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of The Real Jewelry Company and is protected by copyright, trademark, and other applicable laws. You may not use, reproduce, or distribute any content without prior written consent.
SECTION 6 - WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY All products and services are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, either express or implied. We make no warranties, expressed or implied, regarding the fitness of our products for a particular purpose, durability, or merchantability.
In no case shall The Real Jewelry Company or its affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use of our products or services.
SECTION 7 - GOVERNING LAW These Terms of Service and any disputes arising under these Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws provisions.
SECTION 8 - CHANGES TO TERMS OF SERVICE We reserve the right to update, amend, or replace any part of these Terms of Service at our sole discretion by posting updates on this page. Your continued use of the website constitutes your acceptance of the updated terms.
SECTION 9 - CONTACT INFORMATION For any questions regarding these Terms of Service, please contact us at info@therealjewelrycompany.com.